Posted February 17, 20214 yr Site Bot This week's unprecedented bad weather continues across the entire state of Texas today, combined with widespread commercial utility outages (power, internet, water, natural gas) are having a tangible impact on our infrastructure and staff. As such you may experience: An increased wait-time for customer service & support responses. Staff (working remotely due to COVID-19) are unable to work without power or internet connectivity. Please use the following resources to self-serve where possible: Help Guides Video Tutorials Documentation Community Forums Our reduced support team are working to answer all tickets as soon as possible. Our sysadmins team are working hard to monitor and maintain normal service to our websites. Commercial and public power outages are predicted to last for several days. We apologise for the inconvenience this may cause, and thank for your patience whilst we make all efforts to ensure our staff are safe. View the full article
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